TERMS AND CONDITIONS

Any questions arising from the interpretation or application of these Terms and Conditions will be decided by the Direct Debit administrator, who reserves the right to vary these Terms and Conditions from time to time. Any such variations will be published on the Authority’s website, and it is the member’s responsibility to keep themselves informed of any published variations or updated versions of these Terms and Conditions.

Fees are payable in advance and will be collected by Direct Debit on the 1st day of each month, or on the recurring payment date established when you registered for membership with LOOP FITNESS LIMITED, trading as St. M’s Gym.

Membership Cancellations

Cancellation of Direct Debit memberships must be made in writing by emailing info@stmargaretsgym.co.uk.

A minimum of 30 days’ notice is required for all membership cancellations. Any membership payments due during the 30-day notice period will still be collected and are non-refundable. Your membership will remain active, and you will continue to have access to the facilities and services included within your membership, until the end of your notice period.

Where a membership is still within its minimum contracted term, the terms of that agreement will continue to apply.

You must also cancel the Direct Debit instruction with your bank once your final payment has been collected, as failure to do so may result in the continuation of your Direct Debit.

Membership Pauses / Freezes

Requests to pause or freeze a membership require a minimum of 14 days’ noticebefore the requested pause start date.

All membership pauses must be requested and agreed with St. M’s Gym in advance and cannot be applied retrospectively. Any membership payment due within the 14-day notice period will remain payable and non-refundable.

Class Bookings & Cancellations

St. M’s Gym operates an 8-hour cancellation policy for all classes.

If you are unable to attend a booked class, you must cancel your booking at least 8 hours before the scheduled class start time.

If a class is cancelled within 8 hours of the class start time, or you fail to attend without cancelling, the class credit used for that booking will be forfeited and will not be returned to your account.

Where a class is cancelled by St. M’s Gym, the class credit will be returned to the member’s account.

Class schedules, instructors and availability may be changed from time to time. Where possible, reasonable notice will be provided of any changes or cancellations.

Membership Conduct

You should adhere to the individual studio’s Code of Conduct. The Authority reserves the right to expel you from the studio if your conduct is, in our opinion, injurious to the character of the centre or if it is necessary to expel you in the interests of its users. If we expel you, we may terminate your membership, and you will immediately forfeit all privileges and rights against the studio and will not be entitled to any repayment of your membership fees.

Membership fees are reviewed annually for the period of 1 April to 31 March. Any changes take effect from 28 March, relating to the April membership period.

Annual or prepaid memberships are non-refundable. Memberships are non-transferable and non-refundable.

The Authority reserves the right to refuse admission without being obliged to give any reason.

Opening hours and the programme of classes or sessions will be displayed at the studio and, as far as possible, advance notice will be given of any amendments. It may be necessary to close all or part of the studio from time to time for maintenance, to comply with legislative requirements, or for other reasons. As far as possible, advance notice will be given. No refunds will be given for these periods.

You should ensure that you have completed a pre-exercise waiver before using the fitness studio and that you are physically fit and capable of undertaking any exercise within the studio. Not all exercises are suitable for everyone, and any exercise or class may result in injury. You accept the risk of injury from performing a normal routine of exercise. To reduce this risk, you should consult your doctor before beginning any exercise or class. It is your responsibility to obtain instructions on the correct use of any equipment.

12-Month Membership Terms & Conditions

1. Membership Duration

• The membership is subject to a minimum 12-month term from the agreed membership start date.
• Members are responsible for all payments due during the minimum 12-month term, subject to these Terms & Conditions.

2. Membership Fees

• Members are required to pay the agreed membership fee each month on their scheduled payment date.
• The first payment is due at the time of registration or on a future date agreed with St. M’s Gym.
• Membership payments are non-refundable once collected, except where otherwise required by law.

3. Renewal and Cancellation

• The membership has a minimum contractual term of 12 months.
• After the initial 12-month term has been completed, the membership will automatically continue as a monthly rolling membership unless cancelled.
• All cancellation requests must be submitted in writing by emailing info@stmargaretsgym.co.uk.
• A minimum of 30 days’ notice is required for all membership cancellations.
• Any membership payments due during the 30-day notice period will still be collected and are non-refundable. Membership access will continue until the agreed membership end date.
• The 30-day cancellation notice does not override the initial 12-month minimum contractual term.
• If a member wishes to terminate their membership before completing the initial 12-month term, they will remain responsible for the outstanding balance of the remaining contractual term, unless otherwise agreed in writing by St. M’s Gym.

4. Membership Pauses / Freezes

• Requests to pause or freeze a membership require a minimum of 14 days’ notice before the requested pause start date.
• All pauses must be requested and agreed with St. M’s Gym in advance and cannot be applied retrospectively.
• Any membership payment due within the 14-day notice period will remain payable and non-refundable.
• Any agreed pause or freeze may affect the membership end date. Where applicable, the minimum contractual term may be extended by the length of the pause.

5. Usage Policies

• Members agree to comply with all St. M’s Gym rules, policies and Codes of Conduct.
• St. M’s Gym reserves the right to suspend or terminate membership for serious or repeated non-compliance with these rules.

6. Access and Facilities

• Membership provides access to the facilities, classes and/or services included within the member’s specific membership package during the applicable operating hours.
• St. M’s Gym may temporarily close all or part of its facilities for maintenance, refurbishment, health and safety requirements or other operational reasons.
• Where possible, members will be notified in advance of planned closures.

7. Membership Transfer

• Memberships are non-transferable unless prior written consent has been provided by St. M’s Gym management.

8. Health and Safety

• Members are responsible for ensuring that they are physically fit and capable of participating in any exercise or activity they undertake.
• Members should seek appropriate medical advice before beginning an exercise programme where necessary.
• Members are responsible for following instructions and using gym equipment and facilities correctly and safely.

9. Termination by St. M’s Gym

• St. M’s Gym reserves the right to suspend or terminate a membership in cases of serious or repeated breaches of these Terms & Conditions, gym rules, inappropriate or disruptive behaviour, or where necessary for the safety and wellbeing of members, staff or visitors.

10. Changes to Terms

• St. M’s Gym may update or amend these Terms & Conditions from time to time.
• Where appropriate, members will be given reasonable notice of material changes.

11. Privacy

• Personal information collected during registration will be handled in accordance with St. M’s Gym’s applicable privacy policy and data protection obligations.